Credits: Will Bazeley
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Everyday we talk to homeowners who say they want estimates from a “local” contractor. Pretty much every article you read after a weather event talks about this and what homeowners should look for. We agree that this is important and have tailored RoofMarketplace to ensure homeowners can easily see where contractors are have established offices. However, as we continue to hear feedback we have started to questions exactly what homeowners are looking for.
We have come to realize that “local” can take on a different meaning to everyone. For instance, some homeowners may consider a contractor to be “local” if they are within a defined driving radius, while others only want to do business with a contractor that has an office in their city. Other homeowners have also told us that they want o do business with contractors that are involved with the community or sponsor the local little league team.
All of these definitions of “local” make sense, but what the homeowners really want is “ACCOUNTABILITY” and to be able to trust that the roofer will deliver on their promise. Will that roofer do a quality installation and stand behind their work. How did that roofer respond two months or a year later on past jobs when issues came up.
We are not saying disregard the roofers proximity to your home, but we are encouraging homeowners to evaluate the feedback from customers and look at information about the contractor such as how long they have been in business. Homeowners have a lot more information in today’s connected world that will easily tell them everything they need to know about a company. Finding a financially strong roofing company with a long record of excellent customer service could be a wiser choice than selecting a "local" company with less experience or capital to deliver on their promises.
Here are some things to consider that are more important than where the contractor’s office is located:
- Does the contractor have the required local or state licensing
- Note, some states such as Texas do not have any license requirements
- Does the contractor have appropriate insurance coverage
- Does the contractor use employees or subcontractors
- Does the contractor have manufacturer certifications that proves they know how to properly install the roofing material properly
- How long has the contractor been in business
- What do past customers say about the contractor and their accountability
Let RoofMarketplace.com make it easy to get all this information you need in a standardized format that will make it easy to compare the estimates and select the best contractor for you.
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